Shipping & Returns

Shipping Policy

At Hop & Shop, we’re committed to delivering your locally sourced favorites safely and quickly. We use reliable courier services to ensure your order arrives in perfect condition, with careful packaging to protect your items every step of the way.

We offer flat-rate and variable shipping options depending on your location and order size. Shipping costs will be clearly shown at checkout — no surprises! Most orders within South Africa are delivered within 3-7 business days. Once your order ships, we’ll send you a tracking number so you can follow its journey.

If you have any questions about shipping or need assistance with your delivery, just reach out to our friendly support team — we’re here to help!

Return & Exchange Policy

At Hop & Shop, we want you to love every purchase you make. If you change your mind or are not completely satisfied with a product, we’re here to help. Returns and exchanges are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition you received it.

To start a return or exchange, simply contact our support team with your order details, and we’ll guide you through the process quickly and hassle-free. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

Your satisfaction is important to us, and we strive to make shopping with Hop & Shop a confident and joyful experience every time.